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Client Support
Client Support
A guide for our clients that need assistance with our platforms and services.
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25 articles in this collection
Written by
John Holling
Facebook & Instagram Troubleshooting
How do I connect my Facebook account to the posting platform?
Let's get your page connected so we can publish your posts.
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Written by
John Holling
Updated over a week ago
How do I connect my Facebook Business Page and my Instagram account?
Connect your pages to each other to add them to our content scheduling tool.
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Written by
John Holling
Updated over a week ago
How do I switch my Instagram from a Personal profile to a Professional page?
We cannot link to your Business Page if it is a personal profile.
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Written by
John Holling
Updated over a week ago
How do I connect my Instagram account to the posting platform?
Let's get your page connected so we can publish your posts.
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Written by
John Holling
Updated over a week ago
I have Facebook's "New Page Experience" and I am struggling to connect my page.
Learn how to navigate Facebook's beta Pages.
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Written by
John Holling
Updated over a week ago
LinkedIn Troubleshooting
How do I connect my LinkedIn Business Page to the posting platform?
Let's get your page connected so we can publish your posts.
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Written by
John Holling
Updated over a week ago
I’m not seeing my LinkedIn Page as an option to connect on the posting platform.
Let's get your business page connected correctly.
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Written by
John Holling
Updated over a week ago
My LinkedIn posts aren’t going live.
Reach out to us asap so we can help you fix this.
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Written by
John Holling
Updated over a week ago
Other Network Troubleshooting
How do I connect my Twitter page to the posting platform?
Let's get your page connected so we can publish your posts.
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Written by
John Holling
Updated over a week ago
How do I connect my Google My Business page to the posting platform?
Let's get your page connected so we can publish your posts.
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Written by
John Holling
Updated over a week ago
How do I connect my Pinterest page to the posting platform?
Let's get your page connected so we can publish your posts.
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Written by
John Holling
Updated over a week ago
Using the Posting Platform
Do I have access to a posting calendar?
We want you to know what to expect in your content.
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Written by
John Holling
Updated over a week ago
How do I access my content or my client’s content?
Find your content, or if you're a Reseller, find your client's content.
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Written by
John Holling
Updated over a week ago
Where can I find my upcoming content in my content calendar?
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Written by
John Holling
Updated over a week ago
How can I edit my content calendar?
Learn how we can help you access your posts.
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Written by
John Holling
Updated over a week ago
Can I create my own social media posts in the posting platform?
Learn how to use our posting platform's scheduling tool.
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Written by
John Holling
Updated over a week ago
Is it possible to edit my content drafts?
Yes! Here's how.
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Written by
John Holling
Updated over a week ago
What if I still don’t have any authorized profiles? Where does my content go to?
Find your content if you don't have any social networks connected.
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Written by
John Holling
Updated over a week ago
Billing Questions
How can I review my bill and services?
If you're a retail customer, learn how to navigate your billing portal.
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Written by
John Holling
Updated over a week ago
Removing Our Access to Your Pages
How do I remove your access to my Facebook page?
A step-by-step to make sure we can't post to your Facebook.
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Written by
John Holling
Updated over a week ago
How do I remove your access to my Instagram page?
A step-by-step to make sure we can't post to your Instagram.
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Written by
John Holling
Updated over a week ago
How do I remove your access to my LinkedIn page?
A step-by-step to make sure we can't post to your LinkedIn.
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Written by
John Holling
Updated over a week ago
How do I remove your access to my Google My Business page?
A step-by-step to make sure we can't post to your GMB.
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Written by
John Holling
Updated over a week ago
How do I remove your access to my Pinterest page?
A step-by-step to make sure we can't post to your Pinterest.
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Written by
John Holling
Updated over a week ago
How do I remove your access to my Twitter page?
A step-by-step to make sure we can't post to your Twitter.
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Written by
John Holling
Updated over a week ago