Client Support

A guide for our clients that need assistance with our platforms and services.

25 articles in this collection
Written by Heather Hart

Facebook & Instagram Troubleshooting

How do I connect my Facebook account to the posting platform?

Let's get your page connected so we can publish your posts.

Written by Heather Hart
Updated over a week ago

How do I connect my Facebook Business Page and my Instagram account?

Connect your pages to each other to add them to our content scheduling tool.

Written by Heather Hart
Updated over a week ago

How do I switch my Instagram from a Personal profile to a Professional page?

We cannot link to your Business Page if it is a personal profile.

Written by Heather Hart
Updated over a week ago

How do I connect my Instagram account to the posting platform?

Let's get your page connected so we can publish your posts.

Written by Heather Hart
Updated over a week ago

I have Facebook's "New Page Experience" and I am struggling to connect my page.

Learn how to navigate Facebook's beta Pages.

Written by Heather Hart
Updated over a week ago

LinkedIn Troubleshooting

How do I connect my LinkedIn Business Page to the posting platform?

Let's get your page connected so we can publish your posts.

Written by Heather Hart
Updated over a week ago

I’m not seeing my LinkedIn Page as an option to connect on the posting platform.

Let's get your business page connected correctly.

Written by Heather Hart
Updated over a week ago

My LinkedIn posts aren’t going live.

Reach out to us asap so we can help you fix this.

Written by Heather Hart
Updated over a week ago

Other Network Troubleshooting

How do I connect my Twitter page to the posting platform?

Let's get your page connected so we can publish your posts.

Written by Heather Hart
Updated over a week ago

How do I connect my Google My Business page to the posting platform?

Let's get your page connected so we can publish your posts.

Written by Heather Hart
Updated over a week ago

How do I connect my Pinterest page to the posting platform?

Let's get your page connected so we can publish your posts.

Written by Heather Hart
Updated over a week ago

Using the Posting Platform

Do I have access to a posting calendar?

We want you to know what to expect in your content.

Written by Heather Hart
Updated over a week ago

How do I access my content or my client’s content?

Find your content, or if you're a Reseller, find your client's content.

Written by Heather Hart
Updated over a week ago

Where can I find my upcoming content in my content calendar?

Written by Heather Hart
Updated over a week ago

How can I edit my content calendar?

Learn how we can help you access your posts.

Written by Heather Hart
Updated over a week ago

Can I create my own social media posts in the posting platform?

Learn how to use our posting platform's scheduling tool.

Written by Heather Hart
Updated over a week ago

Is it possible to edit my content drafts?

Yes! Here's how.

Written by Heather Hart
Updated over a week ago

What if I still don’t have any authorized profiles? Where does my content go to?

Find your content if you don't have any social networks connected.

Written by Heather Hart
Updated over a week ago

Billing Questions

How can I review my bill and services?

If you're a retail customer, learn how to navigate your billing portal.

Written by Heather Hart
Updated over a week ago

Removing Our Access to Your Pages

How do I remove your access to my Facebook page?

A step-by-step to make sure we can't post to your Facebook.

Written by Heather Hart
Updated over a week ago

How do I remove your access to my Instagram page?

A step-by-step to make sure we can't post to your Instagram.

Written by Heather Hart
Updated over a week ago

How do I remove your access to my LinkedIn page?

A step-by-step to make sure we can't post to your LinkedIn.

Written by Heather Hart
Updated over a week ago

How do I remove your access to my Google My Business page?

A step-by-step to make sure we can't post to your GMB.

Written by Heather Hart
Updated over a week ago

How do I remove your access to my Pinterest page?

A step-by-step to make sure we can't post to your Pinterest.

Written by Heather Hart
Updated over a week ago

How do I remove your access to my Twitter page?

A step-by-step to make sure we can't post to your Twitter.

Written by Heather Hart
Updated over a week ago